Privacy Policy

Effective Date: 08/09/2025

At Cranford Ironstone Co., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

1. Who We Are

Cranford Ironstone Co. is a UK-based supplier of natural stone products. This policy applies to all personal data collected through our website, phone, email, or other communication methods.

2. Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Phone number
• Billing and delivery address

3. How We Collect Your Information

We collect your data when you:

• Contact us via telephone
• Send us an email
• Submit information through our website’s contact form

4. How We Use Your Information

Your data may be used for the following purposes:

• To respond to customer enquiries
• To process orders, including billing and delivery
• To send marketing communications (only if consent has been given)
• To improve our website and customer experience (via analytics)

5. Cookies and Analytics

We use Google Analytics to gather data about how visitors interact with our website. This helps us improve site functionality and user experience. Google Analytics collects information such as your IP address, browser type, device information, and pages visited.

You can manage your cookie preferences through your browser settings.

6. Third-Party Services

We share data only when necessary, and only with trusted third parties, including:

• Stripe – to securely process payments
• Delivery services – to fulfil and deliver your orders

These third parties are obligated to protect your data and only use it for the specific services they provide to us.

7. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil our contract with you (e.g., order processing)
• Legitimate interest – for business improvement and customer service
• Consent – for sending marketing emails (you may opt out at any time)

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements

You may request deletion of your data at any time (see Section 10).

9. Data Security

We take appropriate technical and organisational measures to safeguard your personal data, including secure servers and data encryption where applicable.

10. Your Rights (UK GDPR)

As a UK resident, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time (for marketing)
• Object to or restrict certain types of processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us (see below).

11. Contact Us

If you have questions or requests regarding your data, please get in touch:

Phone: 01536 742283
Email: sales@cranfordironstone.com

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, with the updated effective date.

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